This is a popular model where a client outsources all or part of their IT operations to a third-party provider. The IT company takes on the responsibility of managing the client's technology infrastructure.

• Help Desk and Technical Support: Providing a central point of contact for employees to get help with technical issues, such as password resets, software problems, and hardware troubleshooting.

• Network Monitoring: Proactively monitoring the client's network to detect and resolve issues before they cause downtime.

• Hardware and Software Management: Handling the procurement, installation, maintenance, and upgrading of computers, servers, and software.

• Routine Maintenance: Performing regular tasks like software updates, security patching, and system backups to ensure smooth operation.

With the increasing threat of cyberattacks, cybersecurity has become a critical service for businesses of all sizes.

• Threat Detection and Prevention: Implementing and managing firewalls, antivirus software, and intrusion detection systems to protect against malware, viruses, and unauthorized access.

• Security Audits and Penetration Testing: Identifying vulnerabilities in a client's network and systems by simulating a cyberattack to find and fix weaknesses.

• Data Backup and Disaster Recovery: Creating and maintaining off-site backups of critical data and developing a plan to restore systems quickly in the event of a disaster, such as a ransomware attack or natural event.

• Security Training: Educating employees on best practices for spotting and avoiding phishing emails and other social engineering attacks.

Cloud services enable businesses to access resources over the internet, offering flexibility, scalability, and cost savings.

• Cloud Migration: Helping clients move their data, applications, and IT infrastructure from on-premises servers to a cloud platform like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud.

• Cloud Infrastructure Management: Managing and monitoring a client's cloud environment to ensure it's secure, cost-effective, and performing optimally.

• Software-as-a-Service (SaaS): Providing access to software applications over the internet on a subscription basis (e.g., email services, customer relationship management software).

An IT company can create custom software solutions to meet a client's unique business needs.

• Custom Software Development: Designing and building bespoke applications, from web and mobile apps to complex enterprise systems.

• Legacy System Modernization: Updating and improving older, outdated software to be more efficient, secure, and compatible with modern technologies.

• Quality Assurance (QA) and Testing: Ensuring software is bug-free and meets all requirements before it is deployed.

This category focuses on the foundational hardware and software that enable communication and data transfer.

• Network Design and Setup: Designing and implementing a new network infrastructure, including Wi-Fi, routers, and servers.

• Voice over IP (VoIP): Setting up internet-based phone systems that can be more flexible and cost-effective than traditional landlines.

• Server Management: Handling the installation, configuration, and maintenance of physical or virtual servers.