At BURACOM, we started with a clear mission: to simplify business technology and empower companies with reliable, cost-effective communication and IT solutions. For too long, businesses have struggled with managing multiple vendors, complex systems, and rising costs. We saw an opportunity to change that by becoming a single, trusted partner that provides a complete suite of voice, IT, and security services. Our goal is to handle the technology so you can focus on what you do best—running your business.
Learn how you can easily get and manage VOIP system
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We believe the best solutions start with listening. In this initial phase, our VoIP specialists dive deep into your business operations. We analyze your current phone system, call flow patterns, team structure, and growth objectives to identify pain points and opportunities. This isn't just a sales call; it's a collaborative discovery session to ensure the solution we propose will genuinely enhance your efficiency, reduce costs, and connect your teams seamlessly.
Key Activities:
In-depth business needs assessment
Analysis of current telecom spend and infrastructure
Identification of key challenges (e.g., missed calls, remote work barriers, high costs)
Goal setting for features like auto-attendants, call queues, or CRM integration
With a clear understanding of your goals, our engineers get to work designing a custom VoIP system built for your business. We handle all the technical complexities—from selecting the right handsets or softphones to configuring your virtual front desk and ensuring flawless integration with your existing tools. Our project management team then oversees a smooth, disruption-free implementation, getting your team up and running quickly and confidently.
Key Activities:
Custom system design and provisioning
Phonen number porting and setup
Hardware/software configuration and testing
Team training and onboarding
Go-live support
Our relationship doesn't end after installation. We provide continuous, proactive monitoring and dedicated support to ensure your system performs perfectly every day. As your business grows and technology evolves, we'll be there to recommend new features, add users, and ensure your communication system continues to drive efficiency and provide a professional experience for your customers.
Key Activities:
24/7 proactive monitoring and technical support
Regular system health check-ups and reviews
Strategic guidance on new features and updates
Scalable plans to add users or locations as you grow
Our business relies heavily on our phone system, and we needed a provider that was as dependable as we are. We've been with BURACOM for over a year, and their service has been flawless.
Moving our communications to VoIP with BURACOM was a game changer. The setup was surprisingly easy, and the user interface is so intuitive. The features are exactly what we needed, call routing, voicemail-to-email, and the ability to work from anywhere with the mobile app.
We came to BURACOM initially for their VoIP services, but quickly discovered their full range of IT solutions. They've become our go-to partner for everything from network security to cloud management
The cost savings were what first attracted us to BURACOM, but the excellent customer service is what will keep us.
Get quick answers to the most common questions about our services. If you don’t find what you’re looking for, feel free to contact us directly.
VoIP (Voice over Internet Protocol) allows you to make phone calls over the internet instead of a traditional phone line. By using your existing internet connection, you can significantly reduce your costs for long-distance and international calls. Our solutions are flexible and scalable, meaning you only pay for what you use, avoiding the expensive hardware and maintenance fees of old phone systems
Not necessarily. While we offer a range of modern IP phones for enhanced features, our service can also work with your existing phones by using a simple Analog Telephone Adapter (ATA). We also provide softphones, which are applications that turn your computer or smartphone into a business phone, giving your team maximum flexibility.
Our setup process is designed to be quick and hassle-free. After our initial consultation to determine your needs, most businesses can be up and running with our basic VoIP service within a few days. For more complex IT solutions, we provide a clear timeline and manage the entire implementation process to ensure minimal disruption to your daily operations.
Yes, security is our top priority. We embed robust cybersecurity measures into our core services. This includes firewalls, encrypted communication, and continuous threat monitoring to protect your network and sensitive information from cyber threats. Our team of IT experts ensures that your systems are not only efficient but also secure.
We offer comprehensive and proactive IT support to ensure your business runs smoothly. Our services range from basic technical assistance for your phone systems to full-scale network management and IT consulting. We act as your dedicated technology partner, available to resolve issues and help you strategize for future growth.
Delivers integrated IT solutions, from reliable VoIP and telecom services to expert network management. We empower your business with seamless connectivity and robust technology infrastructure.
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